Privacy Policy

Sunny Coast Laundry Services is committed to protecting the privacy and personal information of our clients, including NDIS participants, families, support coordinators and plan managers.

What information we collect

We may collect personal information including:

Name
Contact details (phone number, email address)
Suburb or service location
NDIS plan type (self-managed or plan-managed)
Information relevant to providing laundry services

This information is collected when you submit an enquiry through our website or contact us directly.

How we use your information

We collect and use personal information solely for the purpose of:

Responding to enquiries
Confirming service availability and suitability
Providing off-site laundry services
Communicating about scheduling and service delivery
Issuing invoices where applicable

We do not use personal information for marketing purposes unless explicitly requested.

Storage and security

Personal information is stored securely and accessed only by authorised persons. We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.

Sharing information

We do not share personal information with third parties except where required to deliver services (such as invoicing to a plan manager) or where required by law.

Access and correction

You may request access to, or correction of, your personal information at any time by contacting us.

Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Sunny Coast Laundry Services
Email: admin@sunnycoastlaundryservices.com.au
Phone: 0413 190 154